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difaraka's avatar
difaraka
Explorer | Level 4
3 years ago

Error message "couldn’t communicate with a helper application" when trying to move a folder

Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
Error Messages
iPad OS
Mobile
Mobile App
Moving
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi dustyanalogue, have you tried removing Dropbox from the iOS Files app by disabling it from the Locations menu there, rebooting your device, and then re-enabling it?

dustyanalogue's avatar
dustyanalogue
Helpful | Level 6
2 years ago
Yes I’ve tried that. Just did it then - disabled Dropbox under locations. Rebooted device and re enabled. Still the same error message.

Further to that I’ve disabled Dropbox in files, deleted the Dropbox app. Rebooted, re installed the Dropbox app and then enabled in files. Still the same error message.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey dustyanalogue, can we actually reach out to you via email, so we can investigate a bit further?

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