Error 500 when trying open shared links

[Robertson_NC]

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is almost immediately replaced by the error screen. I have cleared my cache multiple times, I have restarted Safari and I have had the same result 10 times in a row using different links.

[jaydoubleyoo]

To update the above, I've tried Safari and Chrome with the same issue occurring. Have cleared history and cache and it's made no difference. These are shared links. 

[OllieMi]

Hi Jay,

Thanks for the message and help. 

This is the eg. of a link to a mp4 file that used to work

[Removed as per Community Guidelines]

but now none of links that I create by setting SHARE option to mp4 works. And I tried it in different folders. 

But if I use a link to e.g. PDF file, then it will open with no problem. 

I thought that my space limit was too small, so I deleted a number of large mp4 videos but this didn't help either.

So I am in the dark as to what happened?

Rgds

Ollie

[OllieMi]

I tried this link again in the previous message and it failed same as before, so this is solid. I hope it will also fail when you try it as then you can make more sense out of it. Let me know.

And below is a screenshot of the message that appears when link is executed.

[spirit7]

I am facing same

[Jay]

Hi @DanielleDelosSantos, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!

[Minority Mind]

Me & my team are having the same issue. I can not have my team member access our video file folder without getting this error. Is there a site wide fix being worked on Dropbox?

[masai]

Hello I am new in the community.

No files are being displayed on Edge-Browser.

On Chrome no information is being displayed on Chrome.

The links that I saved to open directly files are working still on Edge.

But nothing is being displayed in the directories.

[masai]

On Chrome the navigation is being displayed but not the files

[Jay]

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

[Robertson_NC]

To reiterate what many, many others have said this error, which I did not experience until yesterday, is affecting my customers as well. Asking them to switch browsers, run in incognito mode or do a wholesale reset of their browsers in order to conduct business is not an option.