Error 500 when trying open shared links

[Robertson_NC]

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is almost immediately replaced by the error screen. I have cleared my cache multiple times, I have restarted Safari and I have had the same result 10 times in a row using different links.

[spirit7]

I am getting  this error while opening the shared file: "Don’t worry, your files are still safe and the Dropbox team has been notified"

don't know what to do

[ghost23]

I am also facing this same error message and it was not resolved by the steps you mentioned above in this thread.

[OllieMi]

Why am I getting this message

"Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified...."

when I try to open link to an mp4 file, which used to work a few days ago? 

[DanielleDelosSantos]

Currently working right now, and encountered another problem with Dropbox. Before it works perfectly every time I click the shared videos my client sends me but now, it is like this. What is the problem with this one? Can somebody from Dropbox explain this one or maybe there are some of you here in the community experienced the same. Let me know please. Thanks

[Cooper88m]

I'm also facing this error when trying to share files, specifically .mov.

It flashes the file preview and then shows the error message.

[Jay]

Hi @OllieMi, thanks for messaging the Community!

Is this a shared link that you created from your account, or a shared link that someone else created?

This will help me to assist further!

[originalemanuel]

Up until yesterday my videos played just fine. Whenever I want to watch Videos I have on Dropbox, I get this error and can't watch/download them:

"Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."

I need that working for my work! What now? How do I contact the support? I am a paying customer.

Thanks!

[Anglo Team]

Same here, clicking on video files in a folder opens the file but then quickly turns to an error.

[Walter]

Hi there @originalemanuel & @Anglo Team - thanks for bringing this to our attention. 

Is this affecting all of your video files or just some? 

Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same results?

Thanks!

[originalemanuel]

Hi Walter,

this happens to all videos. And up until 2 days ago, they were all still working fine. 

It does seem to work with Edge, but not with Chrome & Firefox. And Firefox is my main browser I use for work. 

The browsers are all updated and I am on Win11, just in case that is important. 

Clearing the cache did not work and even uninstalling and reinstalling the browsers did also not help. Problem is still there