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Forum Discussion
Error 500 when opening shared link
I shared a link with a coworker. When they clicked the link, they got this message with a purple dart board image. "Error (500) Something went wrong. Don't worry, your files are still safe, and th...
How did you log out of the account Heather LB ? Do you have Dropbox installed on the computer?
That error usually means you've made the link incorrectly and just sent the URL of a file rather than actually creating a link. Have a look at https://help.dropbox.com/share/create-and-share-link
Mark
Super User II
Super User IIHow did you log out of the account Heather LB ? Do you have Dropbox installed on the computer?
That error usually means you've made the link incorrectly and just sent the URL of a file rather than actually creating a link. Have a look at https://help.dropbox.com/share/create-and-share-link
Can you test the link? [email removed as per Community Guidelines]
Should take you to a folder with a Test Word Doc.
- Mark
That has worked. But it looks like its a shared folder with edit permissions. Is that intentional? Does the other person have an account that they can use?
Note: Ive never seen the way that presented to me before so not sure if its something you changed, or, Dropbox has!!
Also, one thing to think about is how you sent your friend the link.... if it was via email its possible the client has cut some of the link off the end or added extra bits on which would break the link
