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jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
8 years ago
Solved

Dropbox not uploading/ uploading v slow

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop. I moved a load of photos off my phone onto dropbox on my laptop l...
desktop
sync
upload
Windows
  • Jane's avatar
    Jane
    8 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 
Douglas S.'s avatar
Douglas S.
New member | Level 1
11 years ago

I have a 5MB upload hard wired internet. Yet when I upload large files using my desktop application, I'm only getting 10-66kb transfer speeds. Why so slow? My ISP has checked and found nothing wrong with my service. Is Dropbox "throttling back" my upload speed? There are no other devises being used that would reduce band width. Please help!

Bennett H.'s avatar
Bennett H.
New member | Level 1
10 years ago

Matthias,

I think the evidence suggests that the upload speed issues are genuine, but they are also intermittent, so maybe you were fortunate enough to do your high-volume uploads during a period when it was working properly.

Several of the people here, including me, posted about experiencing slow upload speeds even though we'd already un-checked throttling and verified through a speed test that we had fast upload bandwidth.  My ISP upload speed at the time of my test was 20 Mbps and I wasn't even to get a 1 Mbps upload speed with Dropbox.

And then, eventually the problem righted itself and I was able to upload at normal speeds, so I went ahead and uploaded everything that I needed to back up, before Dropbox had a chance to go south again.  Now that I have uploaded everything that I need, I only use it a few times a day for automatic incremental backups of certain files, so even if the speed drops back down, I probably won't notice.

Still, the people who never manage to get a period of sustained fast upload speeds, are not getting the service that they paid for, and Dropbox should take their complaints more seriously.

Bennett

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