You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dropbox not uploading/ uploading v slow
I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop.
I moved a load of photos off my phone onto dropbox on my laptop l...
I have a 5MB upload hard wired internet. Yet when I upload large files using my desktop application, I'm only getting 10-66kb transfer speeds. Why so slow? My ISP has checked and found nothing wrong with my service. Is Dropbox "throttling back" my upload speed? There are no other devises being used that would reduce band width. Please help!
Ed
Dropbox Staff
Dropbox StaffHi Bob,
Using the desktop client for large uploads is definitely recommended. Make sure you have the latest stable version (can be downloaded here:https://www.dropbox.com/downloading)
As well as that, please make sure you check if there's any bandwidth limit here: https://help.dropbox.com/syncing-uploads/faster-sync
You should also run tests on different computers, connections (physical locations too) and ISP to ensure the issue is not on your end. Nicole has pointed that although only Dropbox was being affected, it happened to be on her end: "it looks like my issue was on my end after all."
Additional steps that have been shared on this thread before:
"A very simple potential fix is to restart your internet connection, typically by rebooting your modem. Depending on your ISP, this might switch the route between you and Dropbox' servers and result in faster syncing. It may seem too simple to be true, but it has worked in the past :)
Two things that could be relevant as well:
- The speed the Dropbox app is showing is an aggregated speed of hashing, indexing and uploading so it also depends on your computer performances for example.
- The speed the client is displaying is in KBps (kilo bytes per sec) while ISPs (and speed tests) often display speed in Mbps (Mega bits per sec) it means that you have to multiply Dropbox' speed by 125 to compare it with the ISP's/speed tests.
Unfortunately, we cannot diagnose speed issues based on speedtests such as the ones you can find on the internet, but a good thing to check to dive deeper, would be to try to upload two files of the same size; one via the website and one via the desktop application (one at a time).
If the upload via the website is way faster than via the desktop application, I'd definitely recommend writing in to support at https://www.dropbox.com/support and let us know the exact name of the files you tested.
Our support team would be happy to analyze your logs (this is PII that can't be shared on the forum, that's why you'll have to write into support) and see if there's something wrong.
If you write into support, please include the following information :)
- Go there https://www.dropbox.com/Account/security and tell us which computer you are using
- Tell us who is your ISP
- Tell us about any anti-virus you might have
- Finally, tell us about your connection. Via wi-fi or via a cable?
Alexander's feedback on this thread
"FINAL UPDATE - PROBLEM SOLVED!
Uploading to dropbox continuously at speed of 1300 - 1600 kb/s for more than 24 hours.
SUMMARY OF CHANGES:
Dropbox Bandwidth Preferences: Download Limit set to 150 kb/s. Upload set to "No Limit"
Macbook Energy Saver Settings: "Computer Sleep" set to "Never" and "Put hard disks to sleep when possible" box was Unchecked.
Hope this helps some of you find peace of mind."
