You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
8 years ago

Dropbox not uploading/ uploading v slow

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop. I moved a load of photos off my phone onto dropbox on my laptop l...
desktop
sync
upload
Windows
  • Jane's avatar
    Jane
    8 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 
Douglas S.'s avatar
Douglas S.
New member | Level 1

I have a 5MB upload hard wired internet. Yet when I upload large files using my desktop application, I'm only getting 10-66kb transfer speeds. Why so slow? My ISP has checked and found nothing wrong with my service. Is Dropbox "throttling back" my upload speed? There are no other devises being used that would reduce band width. Please help!

Bennett H.'s avatar
Bennett H.
New member | Level 1
9 years ago

That's weird.  When I cancelled my subscription on December 26th (after buying a monthly subscription on December 23rd), I got this message:

This email confirms that you've downgraded to Dropbox Basic.

You'll keep the additional space and features of your Dropbox Pro 1TB until Jan. 22, 2016.

None of your files will be deleted once your space is reduced. However, if you're using more than 2.75 GB of space, you won't be able to add new files to your Dropbox.

 

Did yours say something different?

(Note that my email also starts out by saying "You've downgraded to Dropbox Basic", which makes it sound like the downgrading takes effect right away, but later on it says it doesn't take effect until Jan 22.)

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