Dropbox is uploading duplicate camera upload images, why?

[RiaT]

When I open my dropbox folder on my computer in order to download photos from my mobile phone, all pictures are downloaded twice.

Looking at my dropbox on-line and on the app on my phone I can see photos appear twice, sometimes 3 times.

I have to delete all the duplicated pictures manually ☹️

What can I do to stop this?

This is a screenshot

2024-10-14 17.51.36.jpg

2024-10-14 17.51.36-1.jpg

2024-10-14 17.51.35.jpg

2024-10-14 17.51.35-1.jpg

2024-10-14 17.51.33.jpg

2024-10-14 17.51.33-1.jpg

2024-10-14 17.51.32.jpg

2024-10-14 17.51.32-1.jpg

2024-0904 08.36.43.jpg

08.36.43¯1.jpg

2024-09-24 08.36.43-2.jpg

[Jay]

Hi @RiaT, thanks for bringing this to our attention.

Are the duplicate images different in some way visually, such as with a filter or aspect ratio (4:3 and 16:9)?

What mobile device, OS and Dropbox mobile app version are you currently running?

This will help me to assist further!

[RiaT]

Hello @Jay 

Thanks for the reply.

No, the photos have not been edited at all. They are identical. Nothing has been done to  the aspect ratio, by me anyway.

Computer: Windows 11 Pro 23H2            V209.4.3661

Mobile: Android 14                                      App version 398.2.2

Hope this helps.

[Hannah]

Thanks for the update, @RiaT.

Would you mind sending us a screenshot (or two) of the metadata of an example photo that's having this issue?

[RiaT]

@Hannah 

How do I attach the metadata files?

When I click on the little camera icon (Insert/edit image) it does not open for me to search and attach the screenshots on my computer.

It asks for:

Source

Image description

Dimensions

Constrain proportions

I tried to put the path to the screenshots into the Source, but It didn’t work.

Thanks

[Hannah]

If you can't attach your screenshots from the camera icon, feel free to send us a shared link instead, Ria.

[RiaT]

I hope this works, never done it before.

[Hannah]

That's perfect, thanks, Ria!

I removed the link, to avoid traffic in your account, and added the photos to your reply.

Out of curiosity, do you have any 3rd party apps that you use to edit photos on your phone?