Dropbox is stuck at indexing ever since I installed the app on my new MacBook Pro.

You should be able to attach a screenshot through the camera icon within your reply box Dan68 

Can you see if this works for you?

Thanks Walter. Yes, I tried that before. But still no luck. In the dialog that appears there is a field called "Source" (among others like "Description", etc.) but it is just a plain textbox. No way to upload anything as far as I can see. I would send you a screenshot of it but... 🙂

Hey Dan68, does moving the files out of the Dropbox folder, instead of copying them, give you a different behavior?

Hey Hannah, surprisingly moving seems to work. (Isn't moving copying AND deleting?)

Does that give any hint as to what might be going on or how to get my Dropbox fixed without losing data?

Daniel

Hey Daniel! It’s a bit odd that moving the files works, while copying doesn’t, since you’re basically moving the original file to another location rather than creating a new copy there.

If you were able to move all the files you wanted successfully, I’d still suggest continuing with the unlink - relink as the next step.

Thanks, Nancy!

So far I have only tried to move an unimportant folders that failed to copy.

About the unlink - relink step, I would like to see a bit better how the procedure will work.

So, I move all my files from the Dropbox folder on my Mac to a new location. That will empty my local Dropbox. Then I do the unlink - relink. Now, what will happen next? The files that are currently in the Dropbox cloud will hopefully be unaffected and will start syncing to my computer, right? But what then? I need the files that I created recently in my local Dropbox in the cloud. But how can I do so without changing any of the other files? For example, I have many shared folders where people have changed files. Since these were not synced, my local files will be outdated. So, I cannot just overwrite them with my local files. So, how can I proceed in order to only get the files I newly created/updated to the cloud?

Daniel

Hi again, Dan!

The shared files didn't sync to your computer, right?

Did they sync to your actual account, though? Can you see the updated files on dropbox.com?

Hi Hannah,

Some files from colleges have not synced to my computer.

Some files from my computer have not synced to the cloud shared folders. So, they are either non-existent or outdated in the cloud on dropbox.com.

Thanks for the update, Dan.

So, if you unlink your computer, then completely delete your Dropbox folder and then relink, the app will sync to the computer whatever is currently saved in your account on dropbox.com.

You can then manually add the updated files to your Dropbox folder, so they can sync to your account online.

Otherwise, you can update the files now, manually, directly from dropbox.com, to make sure your updates are saved there and then move forward with the unlink-relink process.

I hope that makes sense, but do let me know if you still have questions; I understand this can be pretty complicated.