Dropbox is stuck at indexing ever since I installed the app on my new MacBook Pro.

Thanks for the suggestions Walter . However, "Fix hardlinks" had no effect and for "Fix permissions" I got a message that Dropbox could not fix permissions.

A screenshot of what exactly? The text in the Dropbox menu saying "Indexing..."?

I still hope someone can help me figure out how to get my Dropbox working again.

I just did a test by creating a new user account on the Mac and installing Dropbox there. Everything seems to be fine. Except, of course, for the not yet synced files from my other account missing....

Daniel

Hi again, Daniel! Can you clarify the current OS version of your Mac computer? 

Other than that, I’d like you to go to the Sync tab of your app preferences and send me a screenshot of your Dropbox folder’s location.

Hi again,

I don't know how to add a screenshot to a reply. I tried the "Insert/edit image" button but I cannot choose any image from my computer there. Maybe you can give me further instructions?

But I guess I can also just post the version and folder location:

macOS version: Sonoma 14.5

Dropbox folder location: /Users/XYZ/Library/CloudStorage/Dropbox

(Where "XYZ" stands for the user name.)

Daniel

Thanks Daniel! Appreciate it. What I’d suggest, as the next step, is to unlink - relink your Dropbox app (basically, log out and back in again).

However, before doing so, please make a copy outside of Dropbox of any files that haven’t synced to your account online in the meantime.

Thanks, Nancy!

A problem with the suggestion is that copying the content of the Dropbox fails due to "permissions". It took a while until I realized that my files where not syncing to the cloud properly. By now I have many files all over my Dropbox folder that are not synced yet. So, I don't know how to accomplish the backup copy...

When you say due to 'permissions', are you getting any particular error Dan68?

If so, we'd appreciate a screenshot so that we can have a look too. 

Thank you for your reply Walter . I still don't know how to upload a screenshot here but I can send the text:

"Åtgärden kan inte fullföljas eftersom ett oväntat fel inträffade (felkod -8062)."

which translates to

"The operation cannot be completed because an unexpected error occurred (error code -8062)."

Daniel

You should be able to attach a screenshot through the camera icon within your reply box Dan68 

Can you see if this works for you?

Thanks Walter. Yes, I tried that before. But still no luck. In the dialog that appears there is a field called "Source" (among others like "Description", etc.) but it is just a plain textbox. No way to upload anything as far as I can see. I would send you a screenshot of it but... 🙂