Dropbox is creating duplicate files as opposed to GoodSync

[Nicholas M.5]

Hi.  I have been using GoodSync for a few years.  I have 3 licenses and use it to sync between 3 desktops and 1 laptop.

Lots of the data is not suitable for Dropbox (Essentials) storage and so I need to use both.  Some synced folders are common to both apps.

When Goodsync detects a sync (during a manual sync), it prompts and lets you choose which version to keep.  It also lets you choose a default direction for sync for specific files and folders.  That eliminates most conflicts.

Is it right that when Dropbox sees a conflict, it creates a duplicate like filename(2) ?  These dupe files keep reappearing without any prompts, so I assume it is conflict related, but there is no notification.

[Walter]

Hi there @Nicholas M.5 - thanks for bringing this to our attention.

Can you let us know some additional information about the issue at hand so that we can assist further?

Are you experiencing conflicted copies of your files when they're used by the GoodSync app perhaps?

How are those actions logged in your events page?

Keep us posted! 

[Nicholas M.5]

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@Walter wrote:

Are you experiencing conflicted copies of your files when they're used by the GoodSync app perhaps?

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Thanks for helping.  I'm not sure what you mean.  Goodsync only "uses" files when it is synchronizing by timestamp.

Dropbox is creating the duplicates, not Goodsync.

[Megan]

Hi @Nicholas M.5, if you momentarily try to pause GoodSync, and just use Dropbox, do you notice the same results? 

Do you still get the same conflicted copies? 

One more thing I'd like to ask is if both Dropbox and GoodSync use the same path to sync content, or if the latter has their own folder, like Dropbox does. 

[Nicholas M.5]

Goodsync synchronizes manually.  So the Dropbox message usually appears after a Goodsync sync in which files are removed.

The laptop does not have Dropbox.  So a complex folder on the laptop also exists on the desktop network.  It is under the Dropbox tree of folders.

Goodsync synchronizes this one folder to the same folder on the desktop within Dropbox.

[Nicholas M.5]

Looks like my reply was deleted twice.

[Rich]

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@Nicholas M.5 wrote:

Looks like my reply was deleted twice.

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It was automatically flagged by the spam filters for some reason. I've restored the post.

[Nancy]

Hey @Nicholas M.5, hope it’s OK to jump in. 

One thing to clarify; if the Dropbox app isn’t installed on your computer, can you tell me how Goodsync syncs the folder you mention to the same folder on the desktop within Dropbox?

[Nicholas M.5]

Thank you for saving the day! 🙂

The folder in question is Practice Documents.  It is on the root c: drive of the laptop.  The laptop does not have Dropbox.  That laptop folder is synched (by Goodsync) over the network with a desktop machine in which the same folder is in Dropbox\Practice Documents.

The error occurs on the desktop after a sync.

[Hannah]

Hey @Nicholas M.5, would it be possible to send us a couple of screenshots showing this behavior, so we can have a visual?