You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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Nicholas M.5's avatar
Nicholas M.5
Explorer | Level 4
8 months ago

Dropbox is creating duplicate files as opposed to GoodSync

Hi.  I have been using GoodSync for a few years.  I have 3 licenses and use it to sync between 3 desktops and 1 laptop.   Lots of the data is not suitable for Dropbox (Essentials) storage and s...

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You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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Community Home | Modern Slavery Statement | Terms of Service | Privacy Policy 

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Hi.  I have been using GoodSync for a few years.  I have 3 licenses and use it to sync between 3 desktops and 1 laptop.

\n

 

\n

Lots of the data is not suitable for Dropbox (Essentials) storage and so I need to use both.  Some synced folders are common to both apps.

\n

 

\n

When Goodsync detects a sync (during a manual sync), it prompts and lets you choose which version to keep.  It also lets you choose a default direction for sync for specific files and folders.  That eliminates most conflicts.

\n

 

\n

Is it right that when Dropbox sees a conflict, it creates a duplicate like filename(2) ?  These dupe files keep reappearing without any prompts, so I assume it is conflict related, but there is no notification.

","kudosSumWeight":0,"postTime":"2024-05-13T14:08:28.796-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wz","node":{"__typename":"Tag","id":"tag:Third Party Integrations","text":"Third Party Integrations","time":"2019-05-29T04:29:38.303-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:770278_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1695},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi.  I have been using GoodSync for a few years.  I have 3 licenses and use it to sync between 3 desktops and 1 laptop.

\n

 

\n

Lots of the data is not suitable for Dropbox (Essentials) storage and so I need to use both.  Some synced folders are common to both apps.

\n

 

\n

When Goodsync detects a sync (during a manual sync), it prompts and lets you choose which version to keep.  It also lets you choose a default direction for sync for specific files and folders.  That eliminates most conflicts.

\n

 

\n

Is it right that when Dropbox sees a conflict, it creates a duplicate like filename(2) ?  These dupe files keep reappearing without any prompts, so I assume it is conflict related, but there is no notification.

"},"Conversation:conversation:770278":{"__typename":"Conversation","id":"conversation:770278","solved":false,"topic":{"__ref":"ForumTopicMessage:message:770278"},"lastPostingActivityTime":"2024-05-21T18:55:39.889-07:00","lastPostTime":"2024-05-21T18:55:39.889-07:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:770278":{"__typename":"ModerationData","id":"moderation_data:770278","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:770278_3":{"__typename":"Revision","id":"revision:770278_3","lastEditTime":"2024-05-17T00:30:30.956-07:00"},"ForumReplyMessage:message:772288":{"__typename":"ForumReplyMessage","id":"message:772288","conversation":{"__ref":"Conversation:conversation:770278"},"author":{"__ref":"User:user:220114"},"revisionNum":1,"uid":772288,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: Dropbox is creating duplicate files as opposed to GoodSync","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:772288"},"parent":{"__ref":"ForumReplyMessage:message:772287"},"body":"

So now I see why the FileName(1) problem came about.

 

Dropbox lacks an overwrite warning.  Usually users are copying indentically named files to overwrite.  Instead of notifying the user (asking), DB takes the liberty of creating a second file while the user has no idea what just happened unless they browse the folder and see.

","body@stringLength":"363","rawBody":"

So now I see why the FileName(1) problem came about.

 

Dropbox lacks an overwrite warning.  Usually users are copying indentically named files to overwrite.  Instead of notifying the user (asking), DB takes the liberty of creating a second file while the user has no idea what just happened unless they browse the folder and see.

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Hello Nicholas M.5,

> Is it right that when Dropbox sees a conflict, it creates a duplicate like filename(2)

When the Dropbox desktop app creates a conflict file, you will always see the word “conflict” in the filename. The “(2)” you see is most likely due to “autorename”, which is a feature of Dropbox used when a file with the same name as an existing file in a folder is uploaded via the Dropbox website. To experience this, go to the Dropbox website, upload a file to a folder and then try to upload a file with the same name to the same folder. The “(2)” will be appended.

The autorename feature is also available with the Dropbox API, which GoodSync uses.

To sum up, if it’s not you or another user uploading a file via the Dropbox website with the same name as an existing file, then this can be attributed to GoodSync. The conflict files created by the Dropbox desktop application always have the word “conflict” in the filename and the name of the computer on which the conflict occurred.

Hope this helps.

Andrew (DBoxTips)

","body@stringLength":"1307","rawBody":"

Hello ,

> Is it right that when Dropbox sees a conflict, it creates a duplicate like filename(2)

When the Dropbox desktop app creates a conflict file, you will always see the word “conflict” in the filename. The “(2)” you see is most likely due to “autorename”, which is a feature of Dropbox used when a file with the same name as an existing file in a folder is uploaded via the Dropbox website. To experience this, go to the Dropbox website, upload a file to a folder and then try to upload a file with the same name to the same folder. The “(2)” will be appended.

The autorename feature is also available with the Dropbox API, which GoodSync uses.

To sum up, if it’s not you or another user uploading a file via the Dropbox website with the same name as an existing file, then this can be attributed to GoodSync. The conflict files created by the Dropbox desktop application always have the word “conflict” in the filename and the name of the computer on which the conflict occurred.

Hope this helps.

Andrew (DBoxTips)

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Now our whole Practice Documents folder (1000s of docs) has a \"conflicted copy\".  And dropbox has no conflict resolution???

 

How does it make the conflict determination?  Is it timestamp or the mere presence of two files of the same name?

 

How could a whole folder end up conflicted?  Folders aren't opened in themselves.

 

I'm not interested in dropping Goodsync in favor of DP Paper.  Some change in your software has made a complete mess of our entire practice documents, that had been seamless for 20 years.

","body@stringLength":"591","rawBody":"

Now our whole Practice Documents folder (1000s of docs) has a \"conflicted copy\".  And dropbox has no conflict resolution???

 

How does it make the conflict determination?  Is it timestamp or the mere presence of two files of the same name?

 

How could a whole folder end up conflicted?  Folders aren't opened in themselves.

 

I'm not interested in dropping Goodsync in favor of DP Paper.  Some change in your software has made a complete mess of our entire practice documents, that had been seamless for 20 years.

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I've got workarounds for all of this now.  The last thing I am really lost on is how to track the different folders that are created for a shared user.  I shared a folder named CollectIt and now he's on CollectIt(3).  I don't see those folders in Windows explorer or the Dropbox webpage.

 

Feels like I have no control over what's going on.

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