Dropbox folder in File Explorer in Windows 11 is painfully slow

[jaymeetee]

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears twice for each click.

I have tried:

- reinstalling Dropbox (currently 139.3.4798)

- enabling Smart Sync (this will likely save me disk space but seems not to affect performance)

- uninstalling any other software that interacts with the Windows context menu (WinZip etc)

- restoring the Windows 10 File Explorer (which changed the GUI) but not the speed

- running Windows File explorer full screen (F11) a common recommendation that does not improve performance

I am running Win 11 Pro on a decent enough 8th gen Core i7 with 16GB RAM that coped just fine under Windows 10, I have 346443 files on my DB. the issue is limited to the Dropbox folder which is why I'm here and not on the MS forum.

Any help gratefully received!

[Jay]

Hi @Bruno MC, thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

[offpistesau]

Hi Jay

i have exact the same problems on Win 10 machine. It occured couple of month ago for the first time. The browsing speed is somewhat ok but when adding new files or renaming files, the response is very tedious.... 

Cheers Peter

[Nancy]

Hey @offpistesau, sorry for jumping in here. 

Does the issue persist even if you quit the Dropbox app? 

If not, what's the app version of your Dropbox app? 

Did the issue occur after a specific update?

[leao]

Hi,
after the migration to a new pc, and reinstaling dropbox desktop app and downloading the files the  explorer opens the files ok. After restarting the PC,  the explorer opens the files very slow and it seems he is downloading the files one more time online.

After deinstallion the desktop app  the file explorer opens regularly , so the files are  on the harddisk.
Any ideas?

[Nancy]

Hi @leao! I can see you’ve also posted in our German-speaking section, so I’d suggest waiting for our team’s reply there. They’ll get back to you as soon as possible. Thanks!

[ray5640]

I want to fix it.... I am suffering the same issue.

[Jay]

Hi @ray5640, what steps have you performed so far to resolve this behavior on your device?

[ray5640]

@Jay 

I updated to the latest version of Dropbox, which is listed below.

Hardware

CPU 12th Gen Intel(R) Core(TM) i5-1240P 1.70 GHz
RAM 16.0 GB (15.7 GB usable)

Windows

Windows 10 Pro
Version 22H2
OS build 19045.3930

Dropbox

192.4.4605

This is my PC's spec and Dropbox version.

I don't have iCloud in my computer.

Thank you.