Dropbox duplicates a file when copy from iPhone Files app to Dropbox. Why?

[Andika Scofield]

Halo,

I'm Andi, iOS dev.

I found an issue when creating files to Dropbox, through "Files" in iPhone.

When I save my file to Dropbox from my app, sometimes that file will be duplicated.

When I click save button, and then check to my Dropbox app, my file will be duplicated with additional number ...(1).

For example, like this:

I thought this problem was coming from my app but after I checked again I thought it was coming from Dropbox behavior.

Because when I try to manually copy from my local iPhone to Dropbox via "Files", I find the same behavior, my file duplicated.

Why it's happened? why Dropbox duplicates my file? 
Is there any explanation?

Thank you.

[FlyingDutch7]

Can’t find this option, can you check this statement for me please? “Dropbox mobile app settings > Camera Uploads > Videos, and enable the 2 second video option.”
App version is 344.2.4

[Megan]

 Hi @FlyingDutch7, if you go to the camera uploads settings and tap on 'upload from', do you not see 'live photos' as an option?

Can you also attach a screenshot of what you're seeing on the camera uploads > videos option?

[FlyingDutch7]

I have now Selected the Live Photos in iso camerarol but no 2 second video option Jay said. And how can i upload the screenshot in this forum? This is what i did before but the live photo then becomes a standard .jpg photo

[Megan]

If you could simply upload some .jpg here, that'd be amazing @FlyingDutch7. 

Did the files upload after selecting the Live Photos? 

[FlyingDutch7]

Live Photos are uploaded but result is a static .jpg image and not a 2 second live photo (video). How can i upload a .jpg in this forum?

[Walter]

Hey @FlyingDutch7, sorry to jump in here, but I just wanted to mention that you can upload a screenshot via the camera icon (insert photos) option within your reply's box.

[FlyingDutch7]

There is NO camera icon (insert photos) option within the reply's box. Tap my finger on the screen also nothing

[Walter]

If you're on a mobile device, you can try requesting the desktop version of the site to see the button @FlyingDutch7 

[FlyingDutch7]

This is a Live Photo uploaded to dropbox as static .jpg image iso 2 second movement as a video should look like.

[Megan]

Hi @FlyingDutch7, I hope you're doing well! 

Apologies here, we just double checked with our Team, and the upload of live photos is not an option at this time. We'll share updates on this when available.

Thank you!