We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
wa4cbg
8 months agoExplorer | Level 3
Dropbox downloads show as online with cloud Icon WHY? Need all downloaded files to be offline
My Client has been using Dropbox for a number of years. He has a desktop and 2 laptops. He saves all files in Dropbox folders on the computer (local) Dropbox folders. Any new files in these folders ...
wa4cbg
Explorer | Level 3
What is the expected behavior after making that selection? Should all new files and folders automatically be made offline ?
wa4cbg
8 months agoExplorer | Level 3
I checked the settings on my Windows 10 desktop and it is configured identically as the windows 11 laptop. It has worked perfectly for 5 years. The Dropbox root folder has the check-mark and right clicking the folder gives you the two options; make available offline and make online-only. Files have always downloaded to the hard drive (Available off-line)..
- Hannah8 months agoDropbox Staff
Hey wa4cbg, if this a brand new installation, this could be expected, depending on your initial choice during the installation about how to sync the files.
However, in any case, you can simply right-click on the Dropbox folder itself and choose "make available offline".
This option will download all the files in the Dropbox folder.
The options in the preferences should work as normal.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!