We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

wa4cbg's avatar
wa4cbg
Explorer | Level 3
8 months ago

Dropbox downloads show as online with cloud Icon WHY? Need all downloaded files to be offline

 My Client has been using Dropbox for a number of years. He has a desktop and 2 laptops. He saves all files in Dropbox folders on the computer (local) Dropbox folders. Any new files in these folders ...
Desktop
desktop app
Sync and upload
Syncing
Windows OS
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi wa4cbg, thanks for providing these details.

 

Just to check, could you attach a screenshot showing the Dropbox folder as it appears in Explorer for that machine?

 

Additionally, a screenshot of the desktop preferences in the Sync tab would by appreciated.

 

This will help me to assist further!

wa4cbg's avatar
wa4cbg
Explorer | Level 3
8 months ago

Jay,

 

Thanks in advance for your help. Here is the screenshot that I saved previously. Will send you the configuration page a bit later, when I can log back into the computer. 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    From what I can see, the settings look correct on that page.

     

    I know you've mentioned it already, but if you mark the entire Dropbox folder as available offline, does this proceed to make all the files local?

    • wa4cbg's avatar
      wa4cbg
      Explorer | Level 3
      8 months ago
      Yes, all files downloaded after selecting the option on the Dropbox folder
      • wa4cbg's avatar
        wa4cbg
        Explorer | Level 3
        8 months ago

        What is the expected behavior after making that selection? Should all new files and folders automatically be made offline ?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!