Dropbox desktop application losing connection to the internet/server

[GiacomoAngelini]

Never had a single problem in years, now i have a strange one.

On 3 PC ( WIN 8.1 - 10 - Mac OS ) with latest update and same network.

Dropbox is constantly loosing connection ( white icon - black icon ) for all day - same on all pc.

It's dropbox related?

The 3 PC has 3 different accounts for dropbox.

I have 3 PRO plan activated.

Avast internet security on windows and mac, never had a problem ever.

I have tons of programs and google drive - one drive that are working great ( my primary is dropbox )

Thanks!

Best Regards

[Jay]

Hi there, it’s possible that the anti-virus might have updated its rules for access if there was a recent upgrade. Check your settings in Avast to ensure it’s working fine.

Another possibility is that a proxy, VPN, firewall, or even ISP/router issues that could be restricting traffic to the Dropbox domains. 

Let us know what you find out.

[GiacomoAngelini]

Hello there thanks for the help, the strange thing is that at work with different computer - network on 15 computer i got the same thing, we're in italy, dropbox keep disconnecting and connecting again for all day, i checked everything honestly ( at work i don't have avast for example but bit defender) and i'm using dropbox for tons of years without a single problem on all computer that i have home - work really dunno.

Regards

[Walter]

Hey @GiacomoAngelini - sorry to hear about this. 

Can you let me know if you happen to be under Vodafone's ISP network as there have been some users reporting issues with that specific Internet Service Provider? Have you tried to reproduce this behavior on another network at all? 

Also, for troubleshooting's sake, could you please temporarily disable any antivirus or security programs on your computer and try re-installing the application ( if needed) using our latest stable version's offline installer?

Thanks in advance for your reply. 

[GiacomoAngelini]

At home and at work i have Vodafone ISP Fiber Connection ( Vodafone Italy ) 

I have on all pc the latest stable version and tried everything you mentioned.

I got too that "feeling" that it was the ISP because it's really strange and i have tried anything else ( and has ALWAYS worked)

Honestly no i didn't try another network but tomorrow i can try that. 

Thank you!

PS: If it is vodafone i don't know how to resolve it  

[Walter · Accepted solution]

Thanks for the swift update on this one @GiacomoAngelini- I appreciate it.

As outlined in our recently updated Known Issues thread, this is already under investigation and our engineers are actively working towards a fix. We'll make sure to post an update on the Forum as soon as we get to the bottom of this problem with this specific ISP provider. You can find the original thread that this was initially reported here. 

I know it's not much of a solution but I hope it helps clear this up. If there's anything else I can do for you, please let me know!

[GiacomoAngelini]

Thanks for the assistance, i appreciate it.

Now i have undestand the situation so i'm ok now 

I have looked around for something about this but that escaped my eyes.

Have a nice day

Regards

[Walter]

No worries @GiacomoAngelini - we're always here to help!

Thanks for using Dropbox and flagging this issue with us too. I appreciate your patience in regards to this matter and we'll make sure to post any updates on this on our forums. 

Have an awesome day too!

[GnsGnn]

Same here.
Turin, Italy, Vodafone ISP.

Also: pausing and resyncing does not seem to work reliably. Sometimes it says it has synced but it has not, and only quitting the application and firing it up again seems to force the syncing.

Hope for a solution very soon.

[GiacomoAngelini]

Thanks for the feedback