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Forum Discussion

Papa Bear's avatar
Papa Bear
Explorer | Level 3
10 months ago

Dropbox cuts out the first 8 seconds of my video during uploading

The last 2 videos uploaded in Dropbox have cut out the first 8 seconds of the video. The videos are about 2 - 3 minutes and less than 100mb. Is there a solution to the problem?
Previewing
Sync and upload
Uploading
Papa Bear's avatar
Papa Bear
Explorer | Level 3

Thanks Hannah. 

Preview on Dropbox reveals the same issue. I removed the video, and then reloaded it on the website. The result was the same. The first part is missing. Appreciate any ideas on how solve the problem.

Papa Bear's avatar
Papa Bear
Explorer | Level 3
10 months ago

FYI. I loaded the video on my YouTube channel and it did fine. Nice to know what Dropbox is doing.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks for the info, when you get the chance, please attach the screenshots so we can investigate this in more detail.

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