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JADAstudio's avatar
JADAstudio
Helpful | Level 5
2 years ago

Dropbox Sign: all text in PDF goes missing

So I decided to try Dropbox Sign. I created a PDF with a bunch of text, a raster logo, and a few signature lines. However, in the Dropbox Sign field editor, all of the text is gone; Only the raster l...
Dropbox Sign
JADAstudio's avatar
JADAstudio
Helpful | Level 5

Thanks, @Jay.

 

I've attached a single (blurred) image showing the original two-page PDF (left) and the two-page "(in-progress)" PDF that Dropbox Sign creates. Note that during the ingest process, the field editor displayed the "(in-progress)" version, without all of the original text. Since the vector lines were still visible I could still place fields in the right places, but... yeah... where did the text go? 🤔

 

Talento's avatar
Talento
New member | Level 2
2 years ago

Buenas, me interesa mucho saber como resolver este tema.

 

Me pasa exactamente lo mismo que comentaba el compañero, desde el pasado miércoles que no puedo enviar documentos pata firmar ya que todo el texto en el PDF desaparece y solo se visualizan las imágenes. 

 

En mi caso, hago la gestión desde mi disco duro que está sincronizado con dropbox....

 

Estoy pendiente de ayuda por parte del servicio online (por cierto muy buen servicio)pero aún no tengo respuesta y necesito urgentemente enviar documentos para firmar.

 

Agradeceré cualquier solución al tema.

 

Gracias,

Carles Polo

 

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