You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JADAstudio's avatar
JADAstudio
Helpful | Level 5
2 years ago

Dropbox Sign: all text in PDF goes missing

So I decided to try Dropbox Sign. I created a PDF with a bunch of text, a raster logo, and a few signature lines. However, in the Dropbox Sign field editor, all of the text is gone; Only the raster l...
Dropbox Sign
kristendo's avatar
kristendo
Explorer | Level 4

Yes you may send an email [email removed as per Community Guidelines]  I have figured out 2 ways to make this work - first, it could be the font I'm using that all of a sudden isn't compatible (Proxima Nova) because when I saved the Excel file in Arial font and then print to PDF and uploaded here, it worked without an issue.  I also then tried printing to Adobe PDF as opposed to just printing to PDF and that seems to upload here with no issue.  Since I have these work-arounds I am okay going forward, but these are new issues that only started ~ 2 weeks ago.  Perhaps it's due to an update w/Dropbox Sign or an update from Adobe.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi JADAstudio & kristendo, I just sent you both an email. 

 

Reply back to me, and we'll take it from there!

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