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Forum Discussion
THX1965
2 years agoHelpful | Level 6
Dropbox Beta: Files show both icons simultaneously - green circle and cloud-arrow - but are offline
I just moved to Dropbox beta for Mac (the latest version). After the folder successfully showed up in my new location, all files and folders were set to "offline only" - very annoying, but I guess th...
Walter
Dropbox Staff
Hey all-at-once, sorry for the late response.
If you're still having issues with this, could you try the following steps and let us know how it goes?
- Open Finder.
- Right-click the Dropbox folder
- Click Make online-only or Make available offline to reset.
Note: You will need to select the Dropbox folder (as in the image below) to apply this setting to all files and folders.
all-at-once
2 years agoExplorer | Level 3
Hello Walter . *** This TL;DR (?) ends with a Workaround that might hold a clue for a fix.
Thanks for reply. Before attempting at the D'box folder level to reset to either Make online-only or Make available offline, do I assume that either option would apply to my entire D'box content? Or for various subfolders, would my preferences for online or offline be retained? (and especially I would hope re-establishing to the choices before this fiasco.) If the options would apply to my entire D'box content, then neither option is acceptable. For all offline, I only have about 50 Gb free on my 250 SSD. For the online only option (OOO), I certainly do not wish to then be obliged to ramble through all to choose which for offline.
I would like to return to whatever version or configuration that permitted right clicking a folder and selecting offline or online only for all the files in the folder. Or simply selecting a subset of files in the folder and choosing off or online.
Let's say a folder has a mix of jpg, mov, pdf, docx. As noted in my first post, for the moment, if I wanted all in the folder to be available offline, I must select those files that are opened by the same program, double click - which opens them all, and then close within each program. Then they have the green check only. This is of course most irritating and time consuming for folders with large files. BTW, same problem with even an individual file. Rt click: offline available: nothing happens. Gotta open the file to get it onto my SSD. Yuck !
Would it be possible to install a previous stable version, let's say from roughly November 2022 ? Idea is to return to whatever was working previously.
In the meantime, I have discovered a workaround of sorts, clumsy, but much less total time and hands-on time versus opening files in their apps :
Select the entire contents of a folder, whatever the types of files, or a subset of the files, rt click Compress to make an Archive.zip. In finder, one by one the cloud icon is replaced by the animated clock sweep icon to leave only the green icon. (If a multi-Gb zip, takes time, but you can do other things during the compression.) Delete the Archive.zip.
*** This workaround might give a clue to those who might be trying to understand and fix this problem. The compression object/routine must access and engage whatever classes are needed to simply download the file without opening it. (or the compression process does not have whatever bug prevents normal operation.....)
Best, Peter
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