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drluk's avatar
drluk
Helpful | Level 6
2 years ago

Dropbox Backup Problems

I am facing two issues with the Dropbox Backup tool:

 

1. The Desktop, Downloads, and Documents directories are not moving to Dropbox, like: /User/Desktop/<computer_name>/Desktop. They continue in the default path: /User/<username>/Desktop

 

I already formatted the computer, unlinked my Dropbox account from all other computers and it still doesn't work.

 

2. Even unlinking everything, he insists on creating weird names for the backup. Now it created "Mac (3) (1)", since you already had "Mac (2), etc... is there a way to RESET this, so that it goes back to being just "Mac"? Remembering: I unlinked all accounts, deleted all the backups and formatted the computer and it doesn't work!

 

It's freaking annoying.

 

Thanks in advance!

Dropbox Backup
  • drluk's avatar
    drluk
    2 years ago

    Hi,

     

    Thanks for answering.

     

    1. No error or issues.

    2. No sync icon.

    3. It's not allowed to rename backups (Dropbox Staff told me at support's chat).

     

    I think Dropbox Backup is not solid (it's Beta) and errors can occur.

     

    I stopped to use it and now I'm manually creating symlinks to Desktop, Documents e Downloads folders. I created a folder called "Mac" inside Drobox folder and then create the three folders.

     

    Then, via Terminal:

     

    DIR=Desktop && sudo rm -rf /Users/<username>/${DIR} && ln -s /Users/<username>/Dropbox/Mac/${DIR} ${DIR}

     

    After that, I hide the Mac folder, via Terminal:

     

    chflags hidden /Users/<username>/Dropbox/Mac

     

    Problem solved without use Dropbox Backup.

     

     

     

     

  • drluk's avatar
    drluk
    Helpful | Level 6
    2 years ago

    Now, after formatting again, Backup is "Mac (3) (1) (2) (1) (1)" !!!!

     

    I don't think it's related with my notebook (MacBook Air M1) but with my Dropbox account... is there any Dropbox Staff here or anyone can tell me the official channel to handle this situation?

     

    Thanks!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi drluk, and thanks for posting on our forum!

       

      As per the first issue that you mention, did you receive any type of error while backing up your folders to Dropbox? Anything at all that could suggest the backup wasn't completed? 

       

      Also, if you check these folders, do you see any kind of syncing icons next to them?

       

      Finally, did you attempt to manually remove these numbers from the name of your device and you’re unable to do so?

       

      Keep me posted.

      • drluk's avatar
        drluk
        Helpful | Level 6
        2 years ago

        Hi,

         

        Thanks for answering.

         

        1. No error or issues.

        2. No sync icon.

        3. It's not allowed to rename backups (Dropbox Staff told me at support's chat).

         

        I think Dropbox Backup is not solid (it's Beta) and errors can occur.

         

        I stopped to use it and now I'm manually creating symlinks to Desktop, Documents e Downloads folders. I created a folder called "Mac" inside Drobox folder and then create the three folders.

         

        Then, via Terminal:

         

        DIR=Desktop && sudo rm -rf /Users/<username>/${DIR} && ln -s /Users/<username>/Dropbox/Mac/${DIR} ${DIR}

         

        After that, I hide the Mac folder, via Terminal:

         

        chflags hidden /Users/<username>/Dropbox/Mac

         

        Problem solved without use Dropbox Backup.

         

         

         

         

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