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Forum Discussion

Darren A.'s avatar
Darren A.
New member | Level 2
9 years ago

Desktop app is syncing some files forever

Hi All,   A week or so ago dropbox got stuck syncing. Says syncing 42 files, forever. Some files are being synced, but others arent. I reinstalled software, I relinked the account. Nothing has wo...
Sync
  • madhatterts's avatar
    madhatterts
    9 years ago
    13.4.21 seems to have worked for me on Win 7. The DropBox support people did respond and we're asking questions but since it seems to be working now I'm happy.
  • steffen_le's avatar
    steffen_le
    9 years ago
    I think I found the problem on my machine. But there must be a bug. The problem always starts when I try to rename a file. This copying and deleting the file in one stroke does not work on my Windows 10 32-bit computer. Best wishes
madhatterts's avatar
madhatterts
Helpful | Level 5

Running Dropbox 12.4.22 on Windows 7. My system was stuck indexing 9 files. I reinstalled the app and moved the files to a new location. The problem with being stuck indexing files returned within a day. 

steffen_le's avatar
steffen_le
Helpful | Level 6
9 years ago

I do have the same problem with Windows 10 32-bit. Tried to reinstall and reconnect the dropbox several times. Deinstalled the antivirus, tried the suggestions. 

I additionally removed all configuration files from programs in it. Nothing helps. Two other computers with Windows 10-64 do the sync without any problem. 

Could it be that there is a bug in the version 12.4.22?

  • steffen_le's avatar
    steffen_le
    Helpful | Level 6
    9 years ago
    I will try reinstalling now once again. After that I try the beta version. What a pitty that there is now download for older versions.
    • drftr's avatar
      drftr
      Helpful | Level 5
      9 years ago

      Steffen,

       

      Filehippo has older and original versions for download. I guess I'll just wait for the new version but if that has the same problem I'll download an older version as well.

       

      Please let us know if you were successful.

       

      drftr

      • steffen_le's avatar
        steffen_le
        Helpful | Level 6
        9 years ago

        Thanks for the information. Tried over the night the new beta... no success. Now 16 files without change after syncing once and placing three files into the box. Now I deinstall again and reinstall the older version 11.4.22. 

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