Data is suddenly missing from "File Request" folder but files appear as thumbnails

[maad]

All of the files stored in the /File Requested/XYZ screenshots/ folders suddenly disappear; however, the files appear as thumbnails above, and no data has been deleted, according

 

to the log. WTF is this?

 

[maad]

Although the issue has been resolved, Dropbox's file handling is a joke, as is the non-existent "customer support." 

[Hannah]

Thanks for taking the time to reach out to us, @maad.

I'm glad to see that your file request issue has been resolved.

I will, however, pass your feedback and comments to our team about this.

If you need anything else, please let us know.

Thanks.