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Αλέξανδρος Ζ.'s avatar
Αλέξανδρος Ζ.
Explorer | Level 3
3 years ago

Couldn't copy the link

It seems that l can not copy any links to my files. If l try it, l get a message "Couldn't copy the link. You don't have permission to create a link to this content" This behavior last more than...
Error Messages
FAQ
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Shared Links
dgound's avatar
dgound
New member | Level 2

Hi Hannah,

 

thanks for reaching out. The issue has been resolved, it seems that my links were temporarily banned for high traffic.

I'm a bit surprised though that this happened because we create and share a large amount of links with colleagues and we never had this issue before.

I guess it must've been an outlier.

 

Anyway, problem solved, thanks!

Dombo's avatar
Dombo
Explorer | Level 3
2 years ago

I discover the fault "Couldn't copy the link. You don’t have permission to create a link to this file" because I have sent an already existing shared link to another person and he got a 404 error.
For testing I did the same and also received a 404 error with both the same link ending with "?dl=0" and "?dl=1".
Also other shared links of files which are stored for years in my Dropbox give a 404 error.

 

After uploading a small picture from the Dropbox folder on my PC using the client, I got the message "Couldn't copy the link. You don’t have permission to create a link to this file" for this picture. I received this message in both the Windows file explorer as using the web interface.

 

After login into the web interface I can download the file using the same shared link from another tab of my browser.
In the web interface I can use the "copy link" button; it gives me the link. But using this link in another web browser I got a 404 error. While I'm logged in and use another tab of the same browser, I can download the file of the shared link.
I re-install Dropbox on my PC and restart it several times. No solution.
I don't see a banned link error message. There is no large amount of traffic because the files are small and there a few downloads.


What is the cause of this? And how to solve this?
The Dropbox forum doesn't give me the solution.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Dombo, it sounds like your links might actually be banned.

     

    Can we reach out to you via email, so we can look further into this?

  • Dombo's avatar
    Dombo
    Explorer | Level 3
    2 years ago

    Hi Hannah

     

    Thanks for your reaction and cause of the problem

    My mail address is removed

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Dombo! 

     

    I just sent you an email, feel free to check and respond back to me, as soon as possible. 

     

    Thanks! 

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