Can't share files because of violation of Terms of Service error

[Phastraq]

Hi I have had dropbox on my computer for years now although I have not been using it for quite some time.

I recently tried to share a new folder and got the message:
"We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement."

I have no idea which of the terms I may have violated or how to fix it.
The chatbot wasn't very helpful either.

Dropbox still works on my computer and I can see all my storage on the website but I'm just not able to share any files or folders.

I would appreciate any assistance in resolving this issue.

[Hannah · Accepted solution]

Hey @Phastraq, thanks for reaching out to us.

Can we email you directly, so we can take a look into your issue?

Let me know.

[Phastraq]

Yes. Please do.

[Nancy]

@Phastraq, please check your email address, and reply back to me. I’ve just logged you a ticket.

[Phastraq]

Replied.

[Rezvan2000]

Good day. I am also facing this problem. Help me to solve it. I haven't broken any rules and haven't used Dropbox for a long time, but it shows me a message that I broke the rules. 

[Nancy]

Hey @Rezvan2000! Usually, banned links occur for one of these reasons. 

I can log a ticket for you though, to check this further.

[Rezvan2000]

Yes, please do.

[Nancy]

Hi again, @Rezvan2000! You should have a new email from me. Please reply back, when possible.

[lucasd]

Hi,

I am experiencing this issue as well. None of the reasons listed in that page would apply to me to my knowledge, though I don’t know how to check my bandwidth limit. Please email me directly about this.