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TMech's avatar
TMech
Helpful | Level 6
5 years ago

Can't "Send via Transfer"

Help!  I previously sent files by selecting the "Send via transfer" tool when I right click a file.  Then followed the steps and copied the link into an email.

Now the "Send via transfer" option is missing altogether!  How do I re-enable this ASAP?  The files are to large to send any other way.

Desktop and Web
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  • TMech's avatar
    TMech
    5 years ago

    We can't check the website version, as my boss doesn't have her pw here... but I resolved the issue.  I'd like your comment though:

    It worked when I moved the file into a sub-file - not a main file - on our sharepoint cloud.  I think it might have been a permission for access issue... as IT has to grant permission for  any user to get access to our main files... could that be?  That dropbox didnt have clearance?

    Thanks!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey TMech, thanks for checking in with us. 

    At first, could you check if you see the option to Create transfer from the website? 

    Could you also send me a screenshot (without any personal info) of what you do see when you right-click on a file or folder in your Dropbox folder?

    Keep me posted!

    • TMech's avatar
      TMech
      Helpful | Level 6
      5 years ago

      We can't check the website version, as my boss doesn't have her pw here... but I resolved the issue.  I'd like your comment though:

      It worked when I moved the file into a sub-file - not a main file - on our sharepoint cloud.  I think it might have been a permission for access issue... as IT has to grant permission for  any user to get access to our main files... could that be?  That dropbox didnt have clearance?

      Thanks!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Glad to hear that you were able to resolve your concern, TMech!

        Out of curiosity, could you clarify what you mean when you mention that you had to move the file into a sub-file? Was the file outside of the Dropbox folder by any chance?

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