We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Blair Roof Inspector's avatar
Blair Roof Inspector
New member | Level 2
9 months ago

Can't copy and paste iPhone images from Dropbox to a Word document

We have started having issues with iPhone images not be able to be copy and pasted into word documents, you can only drag and click them which is slow and painful and not practical. We do not have ...
Create
Creating
Mobile
Mobile App
Sync and upload
Syncing
  • Jay's avatar
    Jay
    9 months ago

    There are automatic file renamers available for Windows. Most likely there is an incompatible character in the filename, perhaps the comma, or the spaces. 

     

    You could even use the Dropbox automation to rename the files on the site itself so when it syncs to the computer the name is slightly different, and seeing if that helps out.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

So, is this in the Dropbox mobile app, or the iOS Files app when the Dropbox location is selected?

Blair Roof Inspector's avatar
Blair Roof Inspector
New member | Level 2
9 months ago

Not using the apps at all this is being down directly from Dropbox file folder.

I have found previously that the app is not as responsive and going through the PC file folder to be more efficient.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    I'm a little confused, you mentioned they were doing the copying and pasting from iPhones into Word. 

     

    How do they have access to the Dropbox folder on a PC from their iPhone?

    • Blair Roof Inspector's avatar
      Blair Roof Inspector
      New member | Level 2
      9 months ago

      Images from the iPhone are uploaded through the app on phones, word documents are created on computers.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Okay, so, to put it simply, images from mobile devices are synced to Dropbox, and the images are copied and pasted on a desktop machine into Word.

         

        Since these are iOS devices, are the images being uploaded as JPG or HEIC images?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!