Can't Display Link/The Link does not exist

[MotivatedMover]

Good Afternoon, 

Thanks for your email, We contacted you/Dropbox Support because we have tried the Chatbot, the Help Center and community 

multiple times with no success, this is the only way we could figure out how to get help, I ask that you please try to help us...The issue is we are Sharing a Folder to people and its (the shared folder) is showing that the people have access to the Folder in our Dropbox account and also in their Dropbox Account, however when they go to open up the Folder in their Dropbox it's says Can't Display Link/ the Link does not exist... How do you fix this? 

Best Regards, Motivated Military Movers 

[cherkcom]

> It sounds based on everything that you described, that this is the error they get when they click the link that's embedded in the email they're sent, in order to join the shared folder, is that correct? 

Yes. that is correct.

> If this is the case, could you then ask them to access their Sharing tab and try to add the folder that way? 

I have started asking them to use that or the other workaround (clicking on the Notifications icon) for the time being (both methods seem to work), but I hope that's not your final solution.  My users are in general older and not very computer savvy.  It would be much easier if Dropbox could fix the bug with the email link so I don't have to ask them to ignore the link in the email and jump through extra hoops.

[Megan]

Hey all, thanks for bringing this to our attention. 

I checked in with our Team, and it seems that we have been keeping an eye on it, and this is under our radar. 

Although we don't have a specific timeframe, we expect to work on it next year. We'll keep you updated! 

[cherkcom]

Thanks!

[MotivatedMover]

The going to the Shared tab worked! Hopefully though wont have to do that work around option in the future, thanks!