Can't Display Link/The Link does not exist

[MotivatedMover]

Good Afternoon, 

Thanks for your email, We contacted you/Dropbox Support because we have tried the Chatbot, the Help Center and community 

multiple times with no success, this is the only way we could figure out how to get help, I ask that you please try to help us...The issue is we are Sharing a Folder to people and its (the shared folder) is showing that the people have access to the Folder in our Dropbox account and also in their Dropbox Account, however when they go to open up the Folder in their Dropbox it's says Can't Display Link/ the Link does not exist... How do you fix this? 

Best Regards, Motivated Military Movers 

[TonyR1947]

Hi @Alain_Brassard,

Summarising our successes in overcoming the problems outlined above. To add a new member send an invite by any means. Tell the new member not to accept the invite via the email they will receive but to log onto their Dropbox account via a web browser (NOT via a Dropbox application as this will fail) and accept the invitation by either of the two methods outlined above. 

[MotivatedMover]

Hi Alain, What are the two methods to accept the invitation? *One of my invitees still can't access the shared folder I sent them.

[Megan]

Hey @MotivatedMover, do you still face your initial issue? 

Did you contact our Support team about that? If so, can you share your ticket number reference with me, please? 

[TonyR1947]

1. Ensure the person who is having problems joining a folder is not already on the list of folder members. If they are then remove them before proceeding.
2. Send the invitation to join by any means (e.g. vie app or web browser)
3. Tell the person, when they receive an email inviting them to join the Dropbox folder to NOT accept the invitation to join via this method as it will fail.
4. Tell the person to log into their Dropbox account via a web brower where they can accept the invitation to join by either.

• Going to notifications in the top right corner (looks like a bell) it will show a red mark indicating that something had come in , clicked on that - it asks if you wanted to accept the invitation to join the shared folder. Indicate that you do the screen will refresh with access shown.

         OR

• Click on "Shared" view (in the left bar)

          The invited folder should appear as "Not yet joined"

          Then click on that folder

[cherkcom]

I just want to chime in and say that I've been having the same problem for the past month or so.  I manage a folder that is shared by several hundred people.  All of the sudden, all new share invites have been getting the "Can't Display Link/The Link does not exist" error message.  I'll have them try the method above, but the people I work with are often older and not very computer literate, so all these workaround steps will be a challenge for some of them. 

Clearly, this is a Dropbox bug that needs fixing. 

[Hannah]

Hey @cherkcom, sorry to hear that.

Are all your recipients opening and having this issue with the Dropbox mobile app? Or on the website as well?

[cherkcom]

The website as well.

[Megan]

And does this happen with this specific folder, or all of them @cherkcom? 

If you could ask them to try a few basic steps, such as trying a different browser, or providing you with a screenshot of the error message, that'd be amazing. 

[cherkcom]

So far, it is just that one folder, but it's the only folder I have that regularly gets new members.

Here is one screenshot someone sent me:

[Megan]

Thanks for the screenshot @cherkcom! 

Is the folder that you're trying to share part of your backups in Dropbox by any chance? Or is it normally stored on your account?