Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Good Afternoon,
Thanks for your email, We contacted you/Dropbox Support because we have tried the Chatbot, the Help Center and community
multiple times with no success, this is the only way we could figure out how to get help, I ask that you please try to help us...The issue is we are Sharing a Folder to people and its (the shared folder) is showing that the people have access to the Folder in our Dropbox account and also in their Dropbox Account, however when they go to open up the Folder in their Dropbox it's says Can't Display Link/ the Link does not exist... How do you fix this?
Best Regards, Motivated Military Movers
Hi @Alain_Brassard,
Summarising our successes in overcoming the problems outlined above. To add a new member send an invite by any means. Tell the new member not to accept the invite via the email they will receive but to log onto their Dropbox account via a web browser (NOT via a Dropbox application as this will fail) and accept the invitation by either of the two methods outlined above.
Hey @MotivatedMover, do you still face your initial issue?
Did you contact our Support team about that? If so, can you share your ticket number reference with me, please?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
OR
The invited folder should appear as "Not yet joined"
Then click on that folder
I just want to chime in and say that I've been having the same problem for the past month or so. I manage a folder that is shared by several hundred people. All of the sudden, all new share invites have been getting the "Can't Display Link/The Link does not exist" error message. I'll have them try the method above, but the people I work with are often older and not very computer literate, so all these workaround steps will be a challenge for some of them.
Clearly, this is a Dropbox bug that needs fixing.
Hey @cherkcom, sorry to hear that.
Are all your recipients opening and having this issue with the Dropbox mobile app? Or on the website as well?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
The website as well.
And does this happen with this specific folder, or all of them @cherkcom?
If you could ask them to try a few basic steps, such as trying a different browser, or providing you with a screenshot of the error message, that'd be amazing.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
So far, it is just that one folder, but it's the only folder I have that regularly gets new members.
Here is one screenshot someone sent me:
Thanks for the screenshot @cherkcom!
Is the folder that you're trying to share part of your backups in Dropbox by any chance? Or is it normally stored on your account?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!