We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
LaEi
2 months agoHelpful | Level 6
Can I link my old Dropbox folder again to my account after moving to a new device?
I am a DropBox Pro user since many years. Lightning destroyed my W7 PC where I had a partition 😧 with a folder named DropBox. The folder was replicated and syncronized with the DropBox cloud.
Now ...
- 2 months ago
Hi Nancy, checking the syncing icons next to file names what i could not do up to now, there were only the dreaded Xes. Now however, I have taken the drastic measure and simply uninstalled onedrive, and that seems to have cured this problem. So, for the moment at least, DropBox is starting to look familiar again. Next will be to change the local DropBox location from C:\Users\.... to somewhere else more convienient. Many thanks for you all for your help solving this 😃
Nancy
Dropbox Staff
Hi again, LaEi! As for the grey X icon you keep seeing, this is usually the explanation.
Other than that, you can check if your Dropbox app has synced all of your files to our servers, and hence your online account, by checking its syncing status; if it says it’s up to date, then you should be good. Besides that, you can also check the syncing icons next to each one of your files.
LaEi
2 months agoHelpful | Level 6
Hi Nancy, checking the syncing icons next to file names what i could not do up to now, there were only the dreaded Xes. Now however, I have taken the drastic measure and simply uninstalled onedrive, and that seems to have cured this problem. So, for the moment at least, DropBox is starting to look familiar again. Next will be to change the local DropBox location from C:\Users\.... to somewhere else more convienient. Many thanks for you all for your help solving this 😃
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!