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Forum Discussion
Camera upload not working following update. Nothing happens.
Hello, today Dropbox seems to have updated some new feature. Following that, the camera upload from my iPhone, which previous worked automatically when connected to my laptop, does not upload photos ...
Hello Hannah, Thank you, clearer now. I tried what you suggested, still I get a message saying Dropbox can't import photos, frustrating...
The version of the mobile app is 340.2.2
Thanks
Calvin2DBX
Dropbox Staff
Dropbox StaffHi LR0108,
Just digging a little more into this with you if you don't mind.
Let's check the phone is actually "seen" by the OS.
On your Mac laptop, are you able to view the photos from the phone through any other apps, such as the Photos app?
You don't need to import them using that, but so long as it can "see" the device, you'd know it's mounted in the OS. Dropbox shouldn't have any trouble finding it if already mounted. You could try restarting the Dropbox app after verifying the device is accessible in the OS.
If it doesn't show in a timely manner in other apps either, check if there's any issue with the cable or ports.
Let me know what you find!
