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Forum Discussion
Camera upload not working following update. Nothing happens.
Hello, today Dropbox seems to have updated some new feature. Following that, the camera upload from my iPhone, which previous worked automatically when connected to my laptop, does not upload photos ...
Walter
Dropbox Staff
Dropbox StaffHey LR0108 - sorry to jump in here, but could you try navigating to the backups tab from the app's preferences and find your mobile device and delete from there? Once this is done, try re-connecting the device once more and let us know how it goes.
When it comes to your mobile device, could you clarify its exact OS and the version of the Dropbox mobile app installed there as well?
Thanks!
Hello Walter,
Thank you, I checked the link you suggested, but I am not sure what I am meant to try on the app?
The iOS version is 16.6, and I believe I have the latest version of the Dropbox mobile app on my iPhone, though I am not sure where the precise version number can be found.
Thanks.
- Hannah
Hi there, LR0108!
What Walter would like you to do, is open the Dropbox application preferences on your computer, and navigate to the backups tab.
You should see your mobile device listed there, so you can click on the x to remove it and then plug the device in to the computer again, to see if that helps with the imports.
As for the version of the mobile app, you can find it by opening the Dropbox mobile app, tapping on "account" and then on the gear icon.
Hello Hannah, Thank you, clearer now. I tried what you suggested, still I get a message saying Dropbox can't import photos, frustrating...
The version of the mobile app is 340.2.2
Thanks
- Calvin2DBX
Hi LR0108,
Just digging a little more into this with you if you don't mind.
Let's check the phone is actually "seen" by the OS.
On your Mac laptop, are you able to view the photos from the phone through any other apps, such as the Photos app?
You don't need to import them using that, but so long as it can "see" the device, you'd know it's mounted in the OS. Dropbox shouldn't have any trouble finding it if already mounted. You could try restarting the Dropbox app after verifying the device is accessible in the OS.
If it doesn't show in a timely manner in other apps either, check if there's any issue with the cable or ports.
Let me know what you find!
