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LR0108's avatar
LR0108
Explorer | Level 3
2 years ago

Camera upload not working following update. Nothing happens.

Hello, today Dropbox seems to have updated some new feature. Following that, the camera upload from my iPhone, which previous worked automatically when connected to my laptop, does not upload photos ...
Camera uploads
Desktop
desktop app
Error Messages
Sync and upload
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi LR0108, if you click on the "Why Dropbox can't import" are you re-directed to the article I provided, or a different one? 

 

While we're trying to resolve this, keep in mind that you can use camera uploads on your mobile in order to upload the content there, and the uploads would then sync to the app on your Mac. 

 

Now, can you also clarify the app's current syncing status, along with the OS on your iPhone and Mac, please? 

LR0108's avatar
LR0108
Explorer | Level 3
2 years ago

Hello Megan,

When I click on the "Why Dropbox can't import" I am redirected to a different article, this one https://help.dropbox.com/create-upload/camera-uploads-overview.

I tried to use camera uploads from my mobile, but it only uploads the latest pictures, and few randomly selected from previous years. So, the sync between iPhone and MacBook Pro is not working, unfortunately.

Also, I checked the current syncing status, as you asked, and it says "Your files are up to date".

I have more than 20.000 photos and videos I want to upload, and only 330 are actually uploaded.

All the settings seem correctly positioned. Not sure what else to do.

Thanks for your help.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey LR0108 - sorry to jump in here, but could you try navigating to the backups tab from the app's preferences and find your mobile device and delete from there? Once this is done, try re-connecting the device once more and let us know how it goes. 

     

    When it comes to your mobile device, could you clarify its exact OS and the version of the Dropbox mobile app installed there as well? 

     

    Thanks!

    • LR0108's avatar
      LR0108
      Explorer | Level 3
      2 years ago

      Hello Walter,

      Thank you, I checked the link you suggested, but I am not sure what I am meant to try on the app?

      The iOS version is 16.6, and I believe I have the latest version of the Dropbox mobile app on my iPhone, though I am not sure where the precise version number can be found.

      Thanks.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi there, LR0108!

         

        What Walter would like you to do, is open the Dropbox application preferences on your computer, and navigate to the backups tab.

         

        You should see your mobile device listed there, so you can click on the x to remove it and then plug the device in to the computer again, to see if that helps with the imports.

         

        As for the version of the mobile app, you can find it by opening the Dropbox mobile app, tapping on "account" and then on the gear icon.

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