We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

LR0108's avatar
LR0108
Explorer | Level 3
2 years ago

Camera upload not working following update. Nothing happens.

Hello, today Dropbox seems to have updated some new feature. Following that, the camera upload from my iPhone, which previous worked automatically when connected to my laptop, does not upload photos ...
Camera uploads
Desktop
desktop app
Error Messages
Sync and upload
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi LR0108, welcome to our Community! 

 

Can you clarify the Dropbox version you're using on your laptop, along with the app's syncing status? 

 

Have you checked this article, and also tried to toggle off, and then back on the camera uploads feature on the laptop? 

 

Let me know more! 

  • LR0108's avatar
    LR0108
    Explorer | Level 3
    2 years ago

    Hello Megan,

    Thank you for your prompt reply.

    The version of Dropbox on my Mac laptop is v179.4.4917.

    Yes, I did read the article you suggested, and tried to toggle off, etc. but the issue wasn't resolved. Please find few screenshots from my iPhone and laptop attached below.

    A couple of days ago, the Dropbox on the laptop asked me to chose a new version of something, I think it was to do with the interface but I do not recall precisely sorry. After that, I wanted to download all the photos on my iPhone (quite many) and connected it with the cable to the laptop. Previously, this would happen automatically, now I get the message attached below. As I would not want having to upload photos manually, as they are more than 20.000,

    any advice on how to resolve this issue will be much appreciated.

    Thank you.

    All best,

    Lara

     

                     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi LR0108, if you click on the "Why Dropbox can't import" are you re-directed to the article I provided, or a different one? 

       

      While we're trying to resolve this, keep in mind that you can use camera uploads on your mobile in order to upload the content there, and the uploads would then sync to the app on your Mac. 

       

      Now, can you also clarify the app's current syncing status, along with the OS on your iPhone and Mac, please? 

      • LR0108's avatar
        LR0108
        Explorer | Level 3
        2 years ago

        Hello Megan,

        When I click on the "Why Dropbox can't import" I am redirected to a different article, this one https://help.dropbox.com/create-upload/camera-uploads-overview.

        I tried to use camera uploads from my mobile, but it only uploads the latest pictures, and few randomly selected from previous years. So, the sync between iPhone and MacBook Pro is not working, unfortunately.

        Also, I checked the current syncing status, as you asked, and it says "Your files are up to date".

        I have more than 20.000 photos and videos I want to upload, and only 330 are actually uploaded.

        All the settings seem correctly positioned. Not sure what else to do.

        Thanks for your help.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!