Camera upload failing

[Ech0M4n]

New PC, Windows with Swedish language (my old PC had English OS).

Cable-connecting my Anroid/Samsung Galaxy S9 to the PC. I get the Dropbox "splash screen" and choose to Start Import. Then I get an error message (in Swedish, but roughly translated "Upload failed for some photos or vi..." (truncated).

I have checked so the Dropbox account is the same on the PC and Phone.
I have checked that the Phone app is set to backup photos.
There are no Synch issues reported on the Desktop app.

On my old PC I don't recall having an issue like this, and it still imports photos from the phone via cable on the old one.

Feeling a bit stumped at the moment, does anyone have any ideas? I would very much appreciate it.  🙂

(Sorry for Swedish language in the screen captures, but I hope you will recognize them, anyway)

[Ech0M4n]

Having the same error mesasage after re-installing and rebooting. 😞

[Megan]

One more question @Ech0M4n. 

Are you able to sync the content, and upload them to your account using camera uploads on your mobile, or do they also fail to upload there? 

[Ech0M4n]

The images do sync (without cable attached) but with some delay, I tried to explain that before. I can live with that my Phones camera sync with Dropbox, which in turn sync to my desktop.  I just have to add some patience to my routines, and accept that it takes a little longer. 🙂

[Megan]

Hi @Ech0M4n, I am happy to hear that using Camera uploads on your mobile works for you.

If you wish, we can always troubleshoot the desktop's camera uploads further, by disabling and re-enabling the feature on the app's preferences, under Backup. If this doesn't work either, and you wish for us to look into this further, I can open a ticket on my end for you.

Keep me posted!