Camera Upload Not Syncing New Photos on Iphone

[Ashley K.3]

I have Dropbox installed on my computer, and when I plug in my phone I get the message, "No new images or videos were found on Ashley's iPhone" when in fact there are lots of new images and videos for Dropbox to add to my Camera Upload folder. All my settings are correct on my computer to take the files from my phone and add them to Dropbox, I have enough room in my Dropbox account, I can't seem to figure out why it just hasn't downloaded any new images since March.

Any help would be appreciated!

Thanks, Ashley

[Mwallenst]

@Jay I have been waiting since Saturday, it's Wednesday today, and it didn't even upload one photo since. 

I cleared cache, reinstalled the app, set it up to upload using wifi or cellular data, enabled syncing all photos...

Versions are updated in both iOS and dropbox... 

I don't know what else I should do.

[Jay]

Thanks for the update. I'd recommend contacting the support team directly for them to investigate this matter in more detail.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

[Mwallenst]

@Jay 

I have an open ticket on this in parallel but they also haven't solved it yet: https://www.dropbox.com/support/ticket/12362071

[Jay]

Thanks for the ticket ID, I've added your comments to the ticket for their awareness. 

As it is currently with a specialist team, they're better placed to assist you further.

[cayaletty]

My videos are synching but not my photos. So frustrating. It has only been happening as of this month - May 2021. 

[fsullenberger]

I had the same issue, went to icloud in settings and turned off icloud uploads, seems to be working now.

[Megan]

Hey folks, thanks for posting to this thread! 

I'd be grateful if you could give this a shot and let me know how it turns out.

Thanks!

[sgottlieb]

@Megan Where is the link under "this" supposed to go?  For me it just comes right back to your post.

[jenmom_3]

@Megan: Same happened to me. Link doesn’t lead to anything useful

[IllustratorIlona]

If you go to page one here you'll see the post she is referring to, a solution given in 2017
4 years ago....