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Forum Discussion
Camera Upload Not Syncing New Photos on Iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "No new images or videos were found on Ashley's iPhone" when in fact there are lots of new images and videos fo...
Hello everyone,
In order to fix Camera Uploads for your devices please make sure you have tried the following:
1) Install the latest Dropbox app on your device.
2) Enable / Reset Camera Uploads on your computer
Mac
- Click on the Dropbox icon in your menu bar at the top of the screen and then click on the gear in the Notifications panel
- Choose "Preferences".
- Go to the "Import" tab.
- Uncheck and check again "Enable camera uploads for".
Windows
- Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
- Select "Preferences".
- In the window that appears, click on "Change AutoPlay Settings".
- In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
- Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.
This will reset your Camera Uploads settings for all your devices. When you connect a device, Dropbox will ask you if you want to import pictures from it.
Note:
- Android devices: Select Connect as a Disk Drive from the status bar
- iOS devices: Unlock the device to allow camera uploads to continue
3) Enable / Reset Camera Uploads on your mobile device
iOS
- Open the Dropbox app, go to the “Recents” tab and tap the gear icon
- Under the Settings heading, select Camera Uploads
- You can enable or disable the automatic camera uploads feature, as well as the option to allow the feature to use cellular data or not. Please note that videos will not be automatically uploaded over cellular data.Android
- Open the Dropbox app
- Tap on the menu button
- Tap the gear icon
- Under Camera Upload, select “Turn on Camera Upload"You can also read more about the camera uploads feature on the following page: https://help.dropbox.com/photos-videos/camera-uploads-overview
If you experience issues with the Camera Uploads feature, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.
Thank you!
I've tried literally everything suggested here in this forum (which isn't much, for the record) and nothing has worked. I have loads of space left in Dropbox that I've paid for, and really need to be able to access the photos on my iPhone 6 from Dropbox on my desktop. After working consistently for years, I've been able to sync NOTHING since the middle of November.
Help!?
Looks like we're preaching to each other AnnoyedinNC. I wonder if D-box support looks at these forums or are we just wandering in an echo chamber. HELLO? Anybody out there?
Dropbox on my Mac wasn't uploading 400+ new photos when I connected it to my iPhone through the USB cable, and after repeated troubleshooting, including coming to this forum, I finally just tried opening the Dropbox app on my iPhone; after exiting the folder the app was in and returning to the home screen, the photos (and a couple of videos) started uploading a couple at a time until they were all transferred. An obvious fix I stumbled into, but if you haven't tried it, give it a go.
This is the only thing I've seen on this forum that actually worked. Thanks for posting!
I just asked via Twitter as well, though that site cautions that the account is only monitored M-F....
