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Forum Discussion

maria khan's avatar
maria khan
Helpful | Level 5
3 years ago

Backup JPEG and GIF files

The Dropbox app changes my GIF files from my iPhone 12 pro max to JPEGs when it backs them up to my PC. This has never happened to me before.

I'm using a Windows 7 computer.

Camera uploads
Desktop
Sync
upload
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi maria khan, thanks for posting on our Community and happy Friday!
     

    Can you please clarify how exactly you upload your files to Dropbox? Are you using the camera uploads feature perhaps or are you manually uploading them by copying them into your Dropbox folder?

     

    Also, could you send us a screenshot of how this looks like on your end so that we can have a visual too?

     

    Thanks!

    • maria khan's avatar
      maria khan
      Helpful | Level 5
      3 years ago

      thank you so much my problem solved.

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