All of the sudden I can't attach files from Dropbox in emails

[jthomson99]

For some reason, I can no longer attach files from my Dropbox folders. When I go to attach a file and click on Dropbox it now only brings up recent history. It has always pulled up my entire folder system but now I can't see them. I use a Macbook Pro and this is the case with both Mac Mail and also Outlook. The Dropbox icon is not showing up in my Favorites sidebar. If I go to the app icon on the top of the screen I can go to my folders but I can't get there from email. I used to be able to open Finder and Dropbox was in my Favorites list and I could get to it there but I can't any longer.  Thanks for your help!

John

[Walter]

Hey @jthomson99, sorry to hear you're having issues with this.

It sounds like you may have been updated to the latest version of the desktop app for Mac OS. Could you let us know the desktop app's exact status and version as shown in your menu bar? 

In the meantime, you can download the files you'd like to attach in your email from our website locally to your computer and attach them from there.

Keep us posted please! 

[Hunadi]

I am unable to attach documents stored in Dropbox on my emails. I was able to but now they will not attach.

[Megan]

Hi @Hunadi, let's jump right into this! 

As a first step, can you let me know the steps are you taking on your end? Also, which platform and OS do you use?
 

Do you use our Dropbox for Gmail add-on? 

Let me know more, and we'll take it from there!

[vivavie]

Hello,

I did not receive your answer to my question according to the impossibity to attach a filé from Dropbox in my emails.

Thank you for your reply and diligence.
Best regards R IAMARENE
My phone is a galaxy s10 notelite

[Megan]

Hi @vivavie, let's jump right into this! 

As a first step, can you let me know the steps you're following on your end? Do you get any errors? Do you use our Dropbox for Gmail add-on?

In the meantime, can you download the files you'd like to attach in your email from our website locally to the device, and attach them from there?

Keep me posted!

[vivavie]

I wrote my message and use the tool on the right inside of the screen of my phone and when I go on the DROPBOX to get the document and on my email I got the answer below
the answer when I trie to upload a file or document from DROPBOX in my email : impossible to upload the document that's all
Before I never had problem to attach a document to my email it was very straight forward
I wanted to send you the message but I did not fini the way on your email
Thank you for your help sincerely yours

[Hannah]

Hey @vivavie, thanks for your reply here.

Are you using Gmail and the Gmail app or is it a different email service provider?

Have you uninstalled and reinstalled the Dropbox app, or your email app to see if that helps?

[vivavie]

I use Google for my emails and I have DROPBOX APP where I have all my documents and file thanks for ypur help

[Walter]

Hey @vivavie, sorry to jump in, but could you clarify how large is the file you're trying to attach in your email?

Also, are you able to do this normally through a web browser instead of the mobile app?