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For some reason, I can no longer attach files from my Dropbox folders. When I go to attach a file and click on Dropbox it now only brings up recent history. It has always pulled up my entire folder system but now I can't see them. I use a Macbook Pro and this is the case with both Mac Mail and also Outlook. The Dropbox icon is not showing up in my Favorites sidebar. If I go to the app icon on the top of the screen I can go to my folders but I can't get there from email. I used to be able to open Finder and Dropbox was in my Favorites list and I could get to it there but I can't any longer. Thanks for your help!
John
Hey @jthomson99, sorry to hear you're having issues with this.
It sounds like you may have been updated to the latest version of the desktop app for Mac OS. Could you let us know the desktop app's exact status and version as shown in your menu bar?
In the meantime, you can download the files you'd like to attach in your email from our website locally to your computer and attach them from there.
Keep us posted please!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Hunadi, let's jump right into this!
As a first step, can you let me know the steps are you taking on your end? Also, which platform and OS do you use?
Do you use our Dropbox for Gmail add-on?
Let me know more, and we'll take it from there!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @vivavie, let's jump right into this!
As a first step, can you let me know the steps you're following on your end? Do you get any errors? Do you use our Dropbox for Gmail add-on?
In the meantime, can you download the files you'd like to attach in your email from our website locally to the device, and attach them from there?
Keep me posted!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @vivavie, thanks for your reply here.
Are you using Gmail and the Gmail app or is it a different email service provider?
Have you uninstalled and reinstalled the Dropbox app, or your email app to see if that helps?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hey @vivavie, sorry to jump in, but could you clarify how large is the file you're trying to attach in your email?
Also, are you able to do this normally through a web browser instead of the mobile app?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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