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Forum Discussion

ESanders's avatar
ESanders
Explorer | Level 3
4 months ago

All my files started re-syncing and the app is still 'indexing'

My dropbox is stuck syncing all the folders linked to my account - roughly 350,000 files. This occurred randomly. I've since paused all syncing but then when I need to go to sync specific files it do...
Desktop
desktop app
Sync and upload
Syncing
JohnnyDogman's avatar
JohnnyDogman
Collaborator | Level 8
4 months ago

Here’s what you can try:

  1. Check Preferences: Open Dropbox Preferences, go to the Sync tab, and ensure only the necessary folders are selected for syncing.
  2. Pause and Resume Syncing: Pause syncing, wait a few minutes, and then resume syncing to see if it helps with indexing.
  3. Restart Dropbox: Quit Dropbox completely and restart it.
  4. Clear Dropbox Cache: Clear the Dropbox cache by deleting the contents of ~/Dropbox/.dropbox.cache.
  5. Check for Updates: Ensure you’re using the latest version of Dropbox.

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