Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Hi,
I have no more acess my files because my Dropbox is full. I'm encouraged to upgrade it. But I don' want tu upload any files more, I just would like to have access to those which are already there in order to donwnoad them on my PC. What should I do?
Thanks a lot
Hi, I cannot enter my dropbox because I have used more than 2 gb. I want access to my boxs so I can deleate some maps - how do I get access
Hey @Liv Julie Sordal, welcome to our Community.
You shouldn't have issues accessing your account and your files, even if your account is over its quota.
Can you try from this page, to see if you can access your files?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
I have not attempted to use my Drop Box Basic Plan for >2 years.
I am now wanting to use DB on my new laptop.
DB reports my DB is full.
I have DB installed on my phone & laptop.
How do I access the data in my DB account to delete data and unshare some files/folders?
Hey @Marcos989A, thanks for posting to the Dropbox Community!
Even if your account is full, if you're able to login to your account, you can still access your files from the "all files" page on dropbox.com.
Can you try and let me know how it goes?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi,
I have a basic plan and the storage has gone slightly over - I don't want to pay for an upgrade I just want to move some stuff out so it stays within it's limit.
But it doesn't give me that option - just keeps telling me to upgrade to a subscription - anyone know how I accesss my account and move some stuff out please?
Hi there, @JStar, thanks for reaching out to us.
Are you currently logged in to the Dropbox account in question?
If so, you should be able to access your files from your "all files" page, in order to delete them.
I hope this helps!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thank you, Hannah! I had the same problem, and was able to see my Dropbox contents from the website you included!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!