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Hi,
I have no more acess my files because my Dropbox is full. I'm encouraged to upgrade it. But I don' want tu upload any files more, I just would like to have access to those which are already there in order to donwnoad them on my PC. What should I do?
Thanks a lot
Daphne
Community Moderator @ Dropbox
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I have the same problem as Sergef, and I'd like to hear from Daphne, too.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I got this email today, similar to ones I've been getting for a long time:
Hi **bleep**,
URGENT: Your Dropbox is full and is no longer syncing files. You've reached the limits of your current plan. New files will only be accessible locally until you get more space.
Here's access to up to 3 TB (3,000 GB) of space.
I don't want to upgrade my account. I want to identify and retrieve files in my dropbox in order to make more room. So I went to dropbox.com, and all I see is:
Looks like you’re out of space
Upgrade now to keep adding files and sharing content
with a list of upgrade options. I don't see any way to even see what files are in there, much less retrieve them. How do I do that?
And this forum won't even allow me to post my name. That's why it says **bleep*.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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This is very strange. I've tried several times to examine the contents of my dropbox, and always got stuck. This morning it opened right up. I've downloaded all the smaller zip files. The largest download won't open for some reason, but I know what it is and can request it from the owner again if my second try doesn't work. Once I either have it (a half-hour download) or have decided to abandon the effort, I'll delete it from my dropbox, and then I should be unblocked. I don't understand what the problem was, but since I can't reproduce it and the problem is apparently solved, I'm all set.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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by Dropbox is full and locked. I don't see my files. I want to transfer all of them to my other account that I pay for with more storage. I read about linking/transferring but nothing happened because I don't see my files. Can you explain this and help me transfer one account into another?
Hey @tmillman, could you clarify what you mean your Dropbox is full and locked?
Could you send us a screenshot of what's troubling you so that we can have a visual too?
As for merging your accounts, you can have a look here.
I hope this helps and please keep us posted!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!