You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Louis Clerc's avatar
Louis Clerc
Explorer | Level 4
5 months ago

"Something went wrong" error when accessing my app on my MacBook.

Hi! I tried to get into my account with my Macbook air and saw an error message, some kind of pink dart and board saying :   "Something went wrong. Don`t worry, your files are still safe and the ...
Desktop
Mac
  • BenDBX's avatar
    BenDBX
    5 months ago

    Louis Clerc and Welshi23

     

    Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager

Louis Clerc and Welshi23

 

Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

winnieB's avatar
winnieB
Explorer | Level 3
2 months ago

My dropbox file says "Something went wrong" but does not offer an explanation and my password does not work.   My backup file is several years old.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey winnieB - could you let us know some additional information so that we can assist further?

     

    For example, are you getting this error on a desktop device, on a mobile one, or maybe on a web browser?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!