"Something went wrong" error when accessing my app on my MacBook.

[Louis Clerc]

Hi! I tried to get into my account with my Macbook air and saw an error message, some kind of pink dart and board saying :

"Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."

The status page doesn't mention anything, and it is the first time this happens to me. Can someone help? Dropbox has been a smooth ride until now, and I have a lot of things on it. If this isn't sorted I will cancel my account and stop using the site. 

Thanks in advance!

Louis.

[Megan]

Hi @Louis Clerc, let's jump right into this! 

Would you be able to send me a screenshot, in order for me to have a visual of this, please? 

Have you tried logging out of the app, and the sign back in? 

Keep me posted, and we'll take it from there!

[Louis Clerc]

Hi,

Haven't tried to log out/log in, I will do it. Here is a screenshot.

Cheers,

Louis.

[Louis Clerc]

Hi,

I logged out and in again, and the same message showed up. 

Dropbox seems to work normally on my phone though. Thanks in advance for your help.

Cheers,

Louis.

[Welshi23]

I have the same problem can anybody help please i have deleted 90% of files changed password logged in and out 

[Megan]

Thanks for the info @Louis Clerc & @Welshi23!

Since it seems this info is coming when you access your account online, would you mind clearing the cache of your browser too, and trying again? 

Also, do you notice the same behavior when you access our website using a different browser? 

[Louis Clerc]

Hi,

Cleaned the cache, but to no avail. The message is still there and blocks access to the files. I don't have any other browser I would use with this computer. 

Cheers,

Louis.

[Megan]

Hey @Louis Clerc, one more thing: would you mind checking and making sure you're also using the latest update on your current browser?

[Louis Clerc]

Hi,

I am using the latest version of safari, yes. 

Cheers,

Louis.

[Louis Clerc]

The situation rn: