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arrysaa's avatar
arrysaa
Explorer | Level 4
8 months ago

"Dropbox failed to uninstall" on Win10.

Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the ...
Desktop
Error Messages
Errors
Uninstall
Uninstalling
Windows OS
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi arrysaa, I did just that and it seems that we're trying to rectify this for quite some time. 

 

I was also able to locate one of your latest ticket number -#23494369- and it seems that it closed due to inactivity, and the troubleshooting wasn't continued there. 

 

I'd like to send you a new ticket, in order for it to be re-escalated to our Advanced agents, in order to continue working with them there, now that you're feeling better. Is that okay? 

arrysaa's avatar
arrysaa
Explorer | Level 4
6 months ago
Megan,

That's fine .... you can open the new ticket to rectify the issue.

Rgrds,
Arry
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey arrysaa, happy Monday!

     

    I just sent you an email, in order for us to have a closer look into this.

     

    I'll see you there, thanks! 

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