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Forum Discussion

arrysaa's avatar
arrysaa
Explorer | Level 4
8 months ago

"Dropbox failed to uninstall" on Win10.

Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the ...
Desktop
Error Messages
Errors
Uninstall
Uninstalling
Windows OS
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there boazamr, let's jump right into this! 

 

Have you tried these steps that my colleague provided earlier during this discussion?

 

Feel free to clarify if you've followed any of the steps mentioned throughout this thread, in order for us to be on the same page about the troubleshooting that you've followed. 

 

Keep me posted!

arrysaa's avatar
arrysaa
Explorer | Level 4
6 months ago

Megan, 

 

I had raised initially on this issue "Dropbox failed to uninstall on Win 10" initially since last March and until today - there is no fixed solution.

 

I had a series of communication with the Community group to get this issue resoution.

 

Please go through all discussion in this Community support group and I had followed all steps as requested and provided the snapshot screen of the issue. Already tried to uninstall with Admin priviledge and ended up with "Dropbox failed to uninstall" and I had to perform uninstall Dropbox cleanly via the uninstall tool "Revo Uninstaller" - then reinstall it again with Admin priviledges- the installation continued and suddenly disappeared and the installation's incomplete. There is no Dropbox icon on Taskbar and when executing Dropbox.exe got and the error message pop-up showing "Dropbox.exe - System Error - The code execution cannot proceed because C:\Program Files(x86)\Dropbox\Client\199.4.6287\VCRUNTIME140.dll was not found. Reinstalling the program may fix this problem." Checked the file on the located path above - actually vcruntime140.dll exists.

 

Please help on the resolution of this issue.... am running Windows 10 Home edition 64-bit on my personal Dell laptop.

 

Arry

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi arrysaa, I did just that and it seems that we're trying to rectify this for quite some time. 

     

    I was also able to locate one of your latest ticket number -#23494369- and it seems that it closed due to inactivity, and the troubleshooting wasn't continued there. 

     

    I'd like to send you a new ticket, in order for it to be re-escalated to our Advanced agents, in order to continue working with them there, now that you're feeling better. Is that okay? 

  • arrysaa's avatar
    arrysaa
    Explorer | Level 4
    6 months ago
    Megan,

    That's fine .... you can open the new ticket to rectify the issue.

    Rgrds,
    Arry
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey arrysaa, happy Monday!

     

    I just sent you an email, in order for us to have a closer look into this.

     

    I'll see you there, thanks! 

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