cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We've been busy working on some major updates to the Community, so check out what's changing, what’s staying the same and what you can expect from the Dropbox Community right here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

macOS Monterey 12 - Couldnt Start Dropbox

macOS Monterey 12 - Couldnt Start Dropbox

RobertPatton
Explorer | Level 4

bn.BUILD_KEY: Dropbox
bn.VERSION: 131.4.3968
bn.constants.WINDOWS_SHELL_EXT_VERSION: 48
bn.is_frozen: True
machine_id: dd8495f4-eeb6-52f3-a698-4cbb0543dbcf
pid: 3947
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='robertpatton', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Robert Patton', pw_dir='/Users/robertpatton', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='robertpatton', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Robert Patton', pw_dir='/Users/robertpatton', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/robertpatton'
appdata: '/Users/robertpatton/.dropbox/instance1'
real_path='/Users/robertpatton/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/robertpatton/Dropbox'
real_path='/Users/robertpatton/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/yy/w1nv1hm92x1bn8cmjznvcs780000gn/T'
real_path='/private/var/folders/yy/w1nv1hm92x1bn8cmjznvcs780000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 808, in wrapper
File "dropbox/client/main.pyc", line 6525, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6052, in _init_components_for_account
File "dropbox/client/main.pyc", line 5976, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 219, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 587, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 182, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

171 Replies 171

Hannah
Dropbox Staff

Hey @RayNoyes, sorry to jump in here.

 

On a macOS computer, the default location of the Dropbox folder would be /Users/YourUsername/Dropbox (such as /Users/Robert/Dropbox).

 

Is that were your Dropbox folder is located?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

RayNoyes
Explorer | Level 4

Hi Hannah. Thanks for jumping in. The more brains the better!

 

Yes, I have DB in Login Items under Users and Groups. (As is Microsoft Word, although that doesn't matter in this case, I suppose.)

RayNoyes
Explorer | Level 4

Strictly speaking I have Users/Ray's Mac Admin/Dropbox. 

Jay
Dropbox Staff

Since you have a linked personal and work account, the Terminal commands would be different. You need to re-enter all the command from the start, and change all mentions of:

 

~/Dropbox

 

 to 

 

"/Users/Ray's Mac Admin/Dropbox (Personal)"

 

You need to keep the quotation marks in order for the changes to come into affect. Make sure NOT to change ~/.dropbox since this is a different command.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

RayNoyes
Explorer | Level 4

Hi Jay. Did all that (I didn't, though, replace lower case dropbox, just capital case Dropbox with the 'phrase' you suggested), and the same problem occurred. 'Couldn't start Dropbox'.

The very first response in Terminal was "no such file or directory".

Here's a screen shot of Terminal ... 

Screenshot 2022-04-07 at 10.37.43 pm.png

Should I have replaced all mention of both types of the word Dropbox (and dropbox) from the lines of ''code''? I only replaced the word Dbox which has a capital letter.

I tried launching DBox app and it wouldn't open it - again!

RayNoyes
Explorer | Level 4

Hi Jay, again

In case it means something to you, this is the error message I got when trying to launch Dbox.

Screenshot 2022-04-07 at 10.40.51 pm.png

 

RayNoyes
Explorer | Level 4

Hi Jay. The logo for Dropbox suddenly appeared in my top bar.  It's faint though. Clicked on it and it was trying to show 'activity' but wasn't getting anywhere. Other options, such as 'sync' were inactive. Perhaps we're getting somewhere?

Jay
Dropbox Staff

Okay, the Dropbox app is looking for "/Users/iMac/Dropbox (Personal)", so make sure to enter that, with quotation marks, in the Terminal commands.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

RayNoyes
Explorer | Level 4

Hi Jay. I did that yesterday - no luck.

RayNoyes
Explorer | Level 4

I've just completed the Terminal action again, using "/Users/iMac/Dropbox (Personal)" and the error message this time is ....

Screenshot 2022-04-08 at 5.15.50 pm.png

 But I did get a notification that Bitdefender wanted access, which I gave it.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    creativeboost Explorer | Level 4
  • User avatar
    Jay Dropbox Staff
  • User avatar
    O7CAR Explorer | Level 3
  • User avatar
    Audrey J.1 Explorer | Level 3
What do Dropbox user levels mean?